When an animal passes away, is re-homed, or is banned from your facility you will want to update your records accordingly. You will be able to update the animal profile so that the pet no longer shows up on the customer side of the app, and so that reminder emails are no longer sent.

Helpful Hints

• Deactivated animals will no longer show up on the customer side of the app and all future reservations for this animal will be canceled. No future reservations will be able to be made.
  
  
• Vaccination reminder emails will no longer be sent for this animal.
  
  
• They will not show up in the regular search at the top of the app, but can only be found by searching the View All Animals report: Left-hand Navigation: Reports & More » Reports » View All Animals.
  
  
• This is a superior solution to deleting the animal, because, by marking the animal as deactivated, you get to keep all past records of this animal's reservations, etc.
  
  
• If the pet has future reservations these will automatically be cancelled. Owners will NOT receive a cancellation email.

Deactivate a Pet

1. Navigate to the page of the animal that you want to deactivate, click on the pencil icon, and then Edit Pet.
   
   
2. Scroll down and locate the Deactivated field. Set it to Yes.
   
   
3. Once Yes is selected, a drop down menu for Deactivated Pet Reason will display. The options on this list are managed under Left-hand Navigation: Admin » Deactivation Reasons.
   
   
   
   
4. Click the Save button to finish.

Related Resources

• Manage Pets Topic Outline
• Add Pet to an Existing Owner How-To
• Add Existing Pet to a New Owner How-To
• Deactivation Reasons Topic Outline