Summary

This article shows you how to deactivate a pet when it passes away, is re-homed, or is banned from your facility. Deactivating keeps all past records.

Before You Begin

When you deactivate a pet:

• The pet no longer shows on the customer side of the app, and no one can book new reservations for it.
• Gingr cancels all of the pet's future reservations. Owners do not get a cancellation email.
• Gingr stops sending vaccination reminder emails for the pet.
• The pet does not show in the search at the top of the app. To find it, use Left-hand Navigation: Reports & More » Reports » View All Animals.

Deactivating is better than deleting because you keep all past reservation records for the pet.

Steps

1. Open the page of the pet you want to deactivate.
2. Select the pencil icon.
3. Select Edit Pet.
4. Scroll down to the Deactivated field and set it to Yes.
5. Select a Deactivated Pet Reason from the dropdown menu. You manage this list in Left-hand Navigation: Admin » Deactivation Reasons.
6. Select Save.

Related Articles

• Manage Pets Topic Outline
• Deactivation Reasons Topic Outline
• Add Existing Pet to a New Owner How-To