Voided Items Report (Reference)

Article Details

Introduction

Use this report to generate a breakdown of all voided items by void date and the reason for the void.

Reporting & Location Access

Reports in Gingr use location-based reporting. Results are calculated based on the locations selected in the report, and each report’s location label determines how results are calculated.

Available locations are limited to the user’s Allowed Locations. If a location does not appear as an option, verify the user’s location access before running the report.

Getting Started

To access the Voided Items report, navigate to Book Icon » Reports » Voided Items.

Report Parameters

Parameter Description
Voided From Date Select the starting date of the date range when the item(s) were voided.
Voided To Date Select the ending date of the date range when the item(s) were voided.
Locations Choose a location or multiple locations to view results.
Export to Excel? Check this box and click generate to export a CSV file.

Report Output

Click on the owner name, animal name, or reservation to be redirected to the corresponding details page.

Output Description
Invoice ID The ID of the associated invoice with voided item(s). User can click the invoice ID link to open the invoice.
Owner Owner associated with invoice.
Item Type Item type that was voided. Will display as: Reservation, Service (for additional services and service add-on's), POS Item (for retail and open line items), Packages (for owner package), Package (for applied package credit), Coupon, or Store Credit.
Item Description Full name of the item how it was originally displayed on the invoice.
Voided Item Amount Full amount of voided item.
Void Reason Reason provided at the time of the void.
Voided At Date and time of the void.
Voided By User who completed the void.

Report of voided items with details and totals.

 

Export the Report

If you'd like to export to a CSV file, check the tick box "Export to Excel?" in the report parameters at the top of the page before selecting the blue "Generate Report!" button.

 

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