Introduction

The Refund Reasons report will show you the complete breakdown of refunds and the reason for the refund.

Important:  The Refund Reason report will only display refund reason information for returns placed after April 2nd, 2020, and returns placed prior to that will display as “No Reason” on this report.

Reporting & Location Access

Reports in Gingr use location-based reporting. Results are calculated based on the locations selected in the report, and each report’s location label determines how results are calculated.

Available locations are limited to the user’s Allowed Locations. If a location does not appear as an option, verify the user’s location access before running the report.

Report Output

1. Navigate to Left-Navigation: Reports & More » Reports » Refund Reasons.
    
2. Enter the date range for your search.
    
3. Select the appropriate Refund Item Types: Reservations, Services, Open Line Items, Retail, Package Credit, Credit Card Tips.
    
4. Select the specific Refund Reasons for your search.
    
5. Click the "Generate Report" button.

The report is comprised of two sections: Summary and Details. The Summary section shows the totals of all refunds by specific item and refund reason. The Details section shows you the specific transactions.

Related Resources

• Add a Refund Reason How-To
• Generate Refund Reasons Report How-To