Summary

The Refund Reasons report shows a full breakdown of refunds and the reason for each refund.

Important: The report shows refund reasons only for returns placed after April 2, 2020. Earlier returns show as "No Reason."

Reporting and Location Access

Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select. Each report's location label decides how results are calculated.

Available locations are limited to the user's Allowed Locations. If a location does not show as an option, check the user's location access before you run the report.

Where to Find It

Go to Left-hand Navigation: Reports & More » Reports » Refund Reasons.

Report Parameters

1. Enter the date range for your search.
2. Select the Refund Item Types: Reservations, Services, Open Line Items, Retail, Package Credit, or Credit Card Tips.
3. Select the Refund Reasons to include.
4. Select Generate Report.

Report Output

The report has two sections: Summary and Details. Summary shows the totals of all refunds by item and refund reason. Details shows the specific transactions.

Related Articles

• How to Add a Refund Reason How-To
• How to Generate the Refund Reasons Report How-To