Summary

This article shows you how to run the Refund Reasons report. It shows a full breakdown of refunds and the reason for each.

Before You Begin

Important: The Refund Reasons report shows refund reasons only for returns placed after April 2, 2020. Earlier returns show as "No Reason."

Steps

1. Go to Left-Navigation: Reports & More » Reports » Refund Reasons.
2. Enter the date range.
3. Select the Refund Item Types: Reservations, Services, Open Line Items, Retail, Package Credit, or Credit Card Tips.
4. Select the Refund Reasons you want.
5. Select Generate Report.

The report has two sections. Summary shows the totals of all refunds by item and refund reason. Details shows the specific transactions.

Related Articles

• Refunds and Returns Topic Outline
• Add a Refund Reason How-To
• Refund a Retail Item, Package, or Service How-To