Introduction

In Gingr, you can easily issue full or partial refunds on retail items, packages, services, tips or store credit. This can be done from the owner's profile or from the completed transactions page.

Before You Begin

• Processing refunds requires that the user permission for Can Process Refunds/Returns be enabled for the user. This can be enabled from Left-hand Navigation: Reports and More Icon » Groups.
  
  
  
  
• For Payment Only Refunds specifically, the user permission for Can Process Payment Refunds must be enabled for the user. This can be enabled from Left-hand Navigation: Reports and More Icon » Groups.
  
  

Helpful Hints

• Credit Card Refunds: If you use Gingr's integrated credit card processing, the credit card used for payment in the original transaction will be refunded automatically. If you do NOT use Gingr's credit card processing, you will have to refund the customer's credit card through your credit card processor.
  
  
• Exchanges and Credit on Account: If the customer wants to be refunded and buy something else, you can choose to refund the money to the Store Credit payment method, which will apply the refunded amount as a credit on their account. That credit can be used later to purchase other items or services.

Important:  The Refund Reason report will only display refund reason information for returns placed after to April 2nd, 2020, and returns placed prior to that will display as “No Reason” on this report.

Topics

• Refund & Void Options Reference
• Refund a Retail Item, Package, or Service How-To
• Refund an Invoice to Store Credit How-To
• Refund a Store Credit Purchase How-To
• Refund a Payment Only How-To
• Add a Refund Reason How-To
• Generate Refund Reasons Report How-To