Summary

In Gingr, you can give full or partial refunds on retail items, packages, services, tips, and store credit. You can do this from the owner's profile or from the completed transactions page.

What This Does

Before You Begin

You'll need:

• The Can Process Refunds/Returns permission. To turn it on, go to Left-hand Navigation: Reports and More Icon » Groups.

  

• For Payment Only Refunds, the Can Process Payment Refunds permission. Turn it on in the same place.

  

Helpful Hints

• Credit card refunds: If you use Gingr's integrated credit card processing, Gingr refunds the card used in the original transaction automatically. If you do not, refund the customer's card through your credit card processor.
• Exchanges and credit on account: If a customer wants a refund and then wants to buy something else, refund the money to the Store Credit payment method. This puts the refunded amount on their account to use later.

Important: The Refund Reason report shows refund reasons only for returns placed after April 2, 2020. Earlier returns show as "No Reason."

Topics

• Refund & Void Options Reference
• Refund a Retail Item, Package, or Service How-To
• Refund an Invoice to Store Credit How-To
• Refund a Store Credit Purchase How-To
• Refund a Payment Only How-To
• Add a Refund Reason How-To
• Generate Refund Reasons Report How-To