Refund a Retail Item, Package, or Service (How-To)

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Refund a Retail Item, Package, or Service

In cases where a pet parent needs a refund on an invoice, follow these steps:

Navigate to the Owner Details page » Invoices tab and locate the invoice that needs to be refunded. Click the Info icon to view the invoice.
Select the item(s) you would like to refund by checking the Select checkbox to the left of that item under the Item Charges section of the invoice. Once you have selected an item to refund, a Refund Item(s) button will appear at the top of the invoice. Once all items to be refunded have been selected, select this button to proceed with the refund.
From the refund details window, you will complete the refund in two steps:
1. Choose the details of the Refund Items.
  
  Here, you will indicate if the item should be Returned to Inventory, enter a Return Reason, and enter the Amount to refund.
  
  Important: The total entered here is pre-tax. If the item being refunded is taxable, Gingr will refund the tax automatically.
2. Select the Payment Method(s) to refund.
  
  Here, you will indicate which of the applied payment methods to place the refund to, and the Amount. Click the Add Refund Method to add more refund payment methods. If you are refunding to more than one payment method, and you wish to refund all of the tax charged to a particular payment method, then select Refund Tax on that payment method. If you do not select anything, then any tax charged will be proportionally refunded across all refund payment methods.
  
  Important: You cannot select to refund to a credit card if a credit card was not originally charged.
Once you have confirmed that the totals between Step 1 and Step 2 match, click the Process Refund button to complete the refund.