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Refund a Store Credit Purchase
If a customer purchased store credit and needs to have that credit refunded, then there are a couple of things to be aware of:
- Store credit can only be refunded from an invoice where store credit was purchased.
- You can only refund as much store credit as the customer currently has on their account.
- You cannot refund store credit to a credit card unless a credit card was originally used to purchase the store credit.
- Refunding store credit follows the same process as a normal refund and will remove the refunded store credit from their account. Please see our article Refund a Retail Item, Package, or Service to learn about this process.
Related Resources
- Refunds and Returns Topic Outline
- Refund & Void Options Reference
- Refund a Retail Item, Package, or Service How-To
- Refund an Invoice to Store Credit How-To
- Refund a Payment Only How-To
- Add a Refund Reason How-To
- Generate Refund Reasons Report How-To
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