Generate Refund Reasons Report

The Refund Reasons report will show you the complete breakdown of refunds and the reason for the refund.

Important:  The Refund Reason report will only display refund reason information for returns placed after to April 2nd, 2020, and returns placed prior to that will display as “No Reason” on this report.

1. Navigate to Left-Navigation: Reports & More » Reports » Refund Reasons.
   
   
2. Enter the date range for your search.
   
   
3. Select the appropriate Refund Item Types: Reservations, Services, Open Line Items, Retail, Package Credit, Credit Card Tips.
   
   
4. Select the specific Refund Reasons for your search.
   
   
5. Click the Generate Report button.

The report is comprised of two sections: Summary and Details. The Summary section shows the totals of all refunds by specific item and refund reason. The Details section shows you the specific transactions.

Related Resources

• Refunds and Returns Topic Outline
• Refund & Void Options Reference
• Refund a Retail Item, Package, or Service How-To
• Refund an Invoice to Store Credit How-To
• Refund a Store Credit Purchase How-To
• Refund a Payment Only How-To
• Add a Refund Reason How-To