Refund a Store Credit Purchase

If a customer purchased store credit and needs to have that credit refunded, then there are a couple of things to be aware of:

• Store credit can only be refunded from an invoice where store credit was purchased.
  
  
• You can only refund as much store credit as the customer currently has on their account.
  
  
• You cannot refund store credit to a credit card unless a credit card was originally used to purchase the store credit.
  
  
• Refunding store credit follows the same process as a normal refund and will remove the refunded store credit from their account. Please see our article Refund a Retail Item, Package, or Service to learn about this process.

Additional Notes

• If your business has enabled Limit Store Credit to Purchase Location (in Admin > Check Out Options):

  • Refunds should be processed from the same location where the store credit was purchased.

  • Credits purchased at one location cannot be refunded or redeemed at another.

• The Store Credit History page displays both purchase and redemption (or refund) locations for every credit transaction.

Related Resources

• Refunds and Returns Topic Outline
• Refund & Void Options Reference
• Refund a Retail Item, Package, or Service How-To
• Refund an Invoice to Store Credit How-To
• Refund a Payment Only How-To
• Add a Refund Reason How-To
• Generate Refund Reasons Report How-To