Summary

This article explains the rules for refunding store credit a customer bought, and points you to the refund steps.

Before You Begin

Keep these rules in mind:

• You can refund store credit only from the invoice where the customer bought it.
• You can refund only as much store credit as the customer has on their account now.
• You cannot refund store credit to a credit card unless the customer used a credit card to buy it.

If your business turned on Limit Store Credit to Purchase Location in Admin » Check Out Options, process refunds at the same location where the store credit was bought. You cannot refund or redeem credit bought at one location at another location.

Steps

1. Follow the normal refund process in Refund a Retail Item, Package, or Service. Gingr removes the refunded store credit from the customer's account.
2. To check the result, open the Store Credit History page. It shows the purchase and redemption or refund locations for each credit transaction.

Related Articles

• Refunds and Returns Topic Outline
• Refund a Retail Item, Package, or Service How-To
• Refund an Invoice to Store Credit How-To