Article Details
Summary
Use this report to see all voided items by void date and the reason for the void.
Reporting and Location Access
Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select. Each report's location label decides how results are calculated.
Available locations are limited to the user's Allowed Locations. If a location does not show as an option, check the user's location access before you run the report.
Where to Find It
Go to Book Icon » Reports » Voided Items.
Report Parameters
| Parameter | Description |
| Voided From Date | Select the start date of the range when the items were voided. |
| Voided To Date | Select the end date of the range when the items were voided. |
| Locations | Choose one or more locations to view results for. |
| Export to Excel? | Check this box and select Generate Report! to export a CSV file. |
Report Output
Select an owner name, animal name, or reservation to open its details page.
| Output | Description |
| Invoice ID | The ID of the invoice with the voided items. Select the link to open the invoice. |
| Owner | The owner on the invoice. |
| Item Type | The type of item voided: Reservation, Service (additional services and service add-ons), POS Item (retail and open line items), Packages (owner package), Package (applied package credit), Coupon, or Store Credit. |
| Item Description | The full name of the item as it first showed on the invoice. |
| Voided Item Amount | The full amount of the voided item. |
| Void Reason | The reason given when the item was voided. |
| Voided At | The date and time of the void. |
| Voided By | The user who voided the item. |
Export the Report
To export a CSV file, check Export to Excel? in the report parameters. Then select the blue Generate Report! button.
Related Articles
- Understanding Void Items or Invoices Topic Outline
- Understanding Refunds and Returns Topic Outline
Comments
0 comments
Article is closed for comments.