Summary

This article shows you how to restart and troubleshoot Ingenico Lane series terminals (3000, 5000, and 7000).

Steps

Restart Your Terminal

You can restart your terminal in two ways:

• Soft reboot: Open the Admin Menu and select Restart Terminal.
• Hard reboot: Press and hold the .,#* key and the yellow < key at the same time until the device powers off.

Fix a Disconnected Device

1. Check that you are using the multi-point mono connector (Ethernet) cable and the power supply that came with the terminal. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
2. Check that the Ethernet jack on the cable is plugged in firmly to your router, modem, networking switch, or Ethernet wall jack.
3. Check that you got your device from Gingr through the Terminal Order Form. Devices bought from a third party cannot connect to Gingr.
4. Ask your IT administrator to check that the Ethernet port has internet access. Also ask them to check that your network allows CardPointe Integrated Terminal connections. This makes sure a firewall is not blocking the connection.

If Something Goes Wrong

If the device is connected but still cannot connect to the application, contact Gingr Support.

Related Articles

• Ingenico Lane/3000 Terminal Topic Outline
• Ingenico Lane/5000 Terminal Topic Outline
• Ingenico Lane/7000 Terminal Topic Outline