Maintain Ingenico Lane Series Terminals (How-To)

Article Details

This article will cover Ingenico Lane series terminals (3000, 5000, and 7000) maintenance.

Restart Your Terminal

You can restart your terminal using either of the following methods:

To perform a soft reboot, access the Admin Menu and select the "Restart Terminal" option.
To perform a hard reboot, press and hold the .,#* key and < (yellow key) simultaneously until the device powers off.

Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
Verify that your device was obtained from Gingr through our Terminal Order Form. Devices purchased from a third party will not be able to integrate into Gingr.
Consult with your IT administrator to verify that the Ethernet port being used has access to the Internet, and that your internal network allows CardPointe Integrated Terminal connections. This will ensure that a firewall is not blocking the connection.

If you followed the steps above to set up your terminal and the device still will not connect, contact Gingr Support.