Ingenico Lane Series Device Unexpectedly Restarting (Troubleshooting)

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Summary

Your Ingenico Lane series terminal (3000, 5000, or 7000) restarts on its own during the day.

Why It Happens

The most common cause is a wrong time setting on the device. Devices restart on their own at 4 AM local time.

How to Fix It

  1. Open the CardPointe Integrated Terminal menu.
  2. Scroll down to Date and Time.
  3. Press O (green button) to open Date and Time settings.
  4. Enter the current date with the number pad.
  5. Scroll down to the time.
  6. Enter the current time in 24-hour format with the number pad.
  7. Press O (green button) to save.

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