Issue

Your business's Ingenico Lane series terminal (3000, 5000, or 7000) unexpectedly restarts itself.

The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device. Devices are configured to automatically restart at 4 AM local time.

Solution

1. Access the CardPointe Integrated Terminal menu.
   
   
2. Scroll down to Date and Time.
   
   
3. Press O (green button) to access Date and Time settings.
   
   
4. Enter the current date using the device number pad.
   
   
5. Scroll down to the time.
   
   
6. Enter the current time in 24-hour format, using the device number pad.
   
   
7. Press O (green button) to save your settings.

Related Resources

• Ingenico Lane/3000 Terminal Topic Outline
• Ingenico Lane/5000 Terminal Topic Outline
• Ingenico Lane/7000 Terminal Topic Outline