Summary

If a customer pays with a check and it bounces, you need to apply payment to the invoice another way. This article shows how to charge a bounced check fee and re-open the invoice so the customer can pay the original charges.

Steps

1. Open the invoice. Go to Left-hand Navigation: Point of Sale » View Open Invoices, or open the Invoices tab on the Owner Profile. Select the pencil icon next to the "Check" payment method.
2. Change the amount paid to $0. This re-opens the invoice.
3. Create an open line item for "Bounced check fee." Go to Left-hand Navigation: Admin » Open Line Items. See Set Up Open Line Items.
4. Check the customer out for this open line item in the cart with no payment. This adds a new invoice to their account for the bounced check fee. See Retail Checkout.

Related Articles

• Set Up Open Line Items How-To
• Retail Checkout Topic Outline