Introduction

Use this report to see a list of owners with custom rates by reservation type.

Custom rates can only be set at the reservation type level at this time. 

Custom rates are per owner and affect all animals associated with the owner's profile. To change or update specific owner base rates, navigate to their owner profile, and select "Manage Rates" on the right-hand side of their home profile page, above your facility's reservation types.

If a pet parent with custom rates should not receive additional discounts such as multiple pet or extended stay discounts, disable pricing rules by editing their animal's profiles and set Pricing Rules Apply? to No. 

Reporting & Location Access

Reports in Gingr use location-based reporting. Results are calculated based on the locations selected in the report rather than displaying data for all locations by default. Each report indicates the type of location it uses, which determines how results are calculated.

Common location types include:

• Booking Location – Where the reservation or appointment takes place

• Invoice Location – Where revenue and financial activity are attributed

• Spend Location – Where the pet parent’s purchases and charges occurred

• Package Purchase Location – Where a package or subscription was purchased

• Subscription Location – Where the subscription is enrolled

• Transaction Location – Where the payment was processed

• Pet Parent Home Location – The pet parent’s assigned home location

Available locations in a report are determined by the user’s Allowed Locations. Users can only view and report on locations they are explicitly allowed to access. If a location does not appear as an option, verify the user’s Allowed Locations configuration before running the report.

Getting Started

To access the Rates report, navigate to Book Icon » Reports » Rates. From this page, you can adjust the following reporting parameters to tailor the report to your needs.

Report Parameters

Report Output

The generated report will have the following information, separated by owner:

Exporting the Report and Adding Customers to Campaigns

If you'd like to export to a CSV file, check the tick box "Export to Excel?" in the report parameters at the top of the page before selecting the blue Generate Report! button. 

Click the "+ Add to Campaign" button at the top of the generated list of custom owner rates to include owners in a new campaign email or SMS. 

Related Resources

• View All Owners Reference
• Deactivation Reasons Report Reference
• Employee Notes Report Reference
• Owner Files Report Reference
• New Customers Report Reference