Summary

This article shows pet parents where a convenience fee appears when you pay in the Customer Portal. You see the fee at checkout, and you see it on its own invoice afterward.

What this does

If your business turns on convenience fees, you see the fee during checkout in your Customer Portal. The fee shows when you choose to use your Card On File.

Notice: The convenience fee shows only when you select a card stored on file with the Gingr Payments processor.

After checkout, the convenience fee is listed on a separate invoice from your main charges.

Where to find it

Go to the Account tab, then Invoices & Estimates. You see two invoices. The first invoice lists details such as reservations, services, or other items. The second invoice covers the convenience fee. The payment event triggers this fee.

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