Similar to checking in before a flight, Gingr PreCheck allows pet parents to complete a detailed check-in form before arrival, reducing errors and saving time at the front desk with a streamlined check-in experience.

Complete Gingr PreCheck Form

1. Log in to Customer Portal 2.0. You can do this by clicking the link from the Gingr PreCheck email or SMS message sent by the facility, logging into the Pet Parent Mobile App, or by logging in through a browser.
   
   If you choose to log in to the portal via the Pet Parent Mobile App or through a browser, select Gingr PreCheck form notification from the Customer Portal Notification Center on the dashboard. If you clicked the link directly from the Gingr PreCheck email or SMS message sent from the facility, this will direct you straight to the associated Gingr PreCheck form.
   
   
2. Select the Start Gingr PreCheck button.
   
   
   
   
3. Fill out all required information. The Gingr PreCheck form is split into sections for owner information, the pet's information, and the booking information. All required fields will have a red asterisk by the title of the field.
   
   When you fill out a section, there will be a "next section" button at the bottom of the screen.
   
   
   
   Once all of the Gingr PreCheck information is filled out, you will receive a green success message and the page will give you check-in instructions.
   
   
4. When you arrive at the facility on your scheduled start date, select the I'M HERE button at the bottom of the last page of the Gingr PreCheck form. This will notify the facility of your arrival.
   
   
   

Related Resources

• Reservations Topic Outline
• Book Reservations and Services in Customer Portal 2.0 How-To
• Book Reservations and Services in Legacy Customer Portal How-To