Summary

Gingr PreCheck works like checking in before a flight. You complete a detailed check-in form before you arrive. This cuts errors and saves time at the front desk.

Steps

1. Log in to Customer Portal 2.0. You can use the link in the Gingr PreCheck email or SMS message from the facility. You can also log in through the Pet Parent Mobile App or a browser.
2. If you log in through the app or a browser, select the Gingr PreCheck form notification in the Customer Portal Notification Center on the dashboard. If you used the link in the email or SMS, the link takes you straight to the form.
3. Select Start Gingr PreCheck.

   

4. Fill out all required information. The form has sections for owner information, pet information, and booking information. A red asterisk marks each required field.
5. Select Next Section at the bottom of the screen when you finish a section.

   

6. When you finish the form, look for the green success message. The page then shows check-in instructions.
7. When you arrive at the facility on your start date, select I'M HERE at the bottom of the last page of the form. This tells the facility you arrived.

   

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