Summary

You can email or text a customer to tell them their pet is ready for pickup. This helps most with grooming, when the end time of an appointment changes.

Steps

Send from the Dashboard

1. Find the reservation in the Checked-In or Going Home section of your Dashboard.
2. Open the reservation's Actions menu.
3. Select Ready for Pickup Email or Ready for Pickup SMS.

   

Send from the Reservation Details Page

This page lets you send only the email option.

1. Open the Reservation Details page.
2. Select the envelope icon in the reservation header.
3. Select Send Ready for Pickup Email. Gingr emails the customer right away.

   

Related Articles

• Individual Email Feature Overview
• SMS Topic Outline
• Owner Communications Tab Feature Overview