Introduction

Although Gingr sends a variety of automated emails and SMS (text messages) to your customers, you can also send individual emails and select SMS to customers at will.

Helpful Hints

Important: Our messaging provider, Twilio, enforces strict guidelines for SMS content. Twilio prohibits sending messages related to illegal substances, including terms like CBD, Cannabis, or Kratom. Messages containing prohibited words will be automatically censored with asterisks (*), both within your app and for the message recipient. Violating these guidelines may lead to the immediate blocking of all messages from your SMS number. Refer to Twilio's Acceptable Use Policy and Forbidden Message Categories for more details.

• You can edit System Email templates from Left-hand Navigation: Admin » System Email. For more information about editing these templates, see our article on System Email.
  
  
• You can edit System SMS templates from Left-hand Navigation: Admin » System SMS. For more information about editing this template, see our article on System SMS.
  
  
• You must configure your permissions to allow users in your app to send SMS and Emails:
  
  
  • Navigate to Left-hand Navigation Menu: Reports & More » Groups.
    
    
  • For users to send 2-Way and manually triggered SMS, the "Can Send SMS" user permission must be turned on for the user group they are in.
    
    
  • For users to send custom emails, the "Can email customers" user permission must be turned on for their user group.
    
    
  • If you have 2-way SMS enabled, for users to receive in-app notifications for incoming text messages, the user must have the "Notification: Incoming SMS" user permission turned on.
    
    
• Free-hand emails sent to customers do not include your logo at the top of the email nor an Unsubscribe link at the bottom.
  
  
• Gingr will send SMS to your customers from a custom, toll-free number. This phone number for your SMS can be found under Left-hand Navigation: Admin » System SMS.
  
  
• The Owner’s Communication Tab is the central hub for all communications regarding a specific Owner. This tab is on all Owner profiles and contains a comprehensive list of all texts, calls, and emails sent through Gingr. You can use this tab to view SMS, Inbound Call Logs, Outbound Call Logs, Emails, Marketing Campaigns, Checkout Surveys, and Lead Forms. You can also create new communications with the owner directly from this tab. For more information, please see our article on the Owner Communications Tab.

Topics

• Send Email to Customers Directly How-To
• Send Invoices, Estimates, and Payment History How-To
• Send Deposit Requests How-To
• Send Reservation Confirmation Requests How-To
• Send Ready for Pickup Communications How-To
• Send Report Cards How-To
• Send Immunizations Records How-To
• Send Signed Agreements Manually How-To
• Send New Customer Reservation Emails How-To
• Send Password Reset Email How-To