Summary

You can manually send emails and SMS that ask customers to confirm upcoming reservations. Customers select a link to confirm or cancel.

Before You Begin

• Edit the email template at Left-hand Navigation: Admin » System Email. See System Email.
• Edit the SMS template at Left-hand Navigation: Admin » System SMS. See System SMS.
• Reservations that no one has confirmed show in the Dashboard's Unconfirmed section 7 days before the start date. To see a longer range, select the down arrow and Set # of days into the future.
• The Last Sent label shows the last time the customer got an email or SMS about that reservation. It counts any type of email or SMS.

Steps

Send from the Dashboard

1. Open the Unconfirmed tab.
2. Select the paper airplane icon on the reservation line.
3. Select Email or SMS. Gingr sends it right away.

   

Send from the Reservation Details Page

This page lets you send only the email option.

1. Open the Reservation Details page.
2. Select the envelope icon in the reservation header.
3. Select Send Confirmation Request Email.

   

Related Articles

• Individual Email Feature Overview
• SMS Topic Outline
• Owner Communications Tab Feature Overview