Summary

Gingr sends many automated emails and SMS (text messages) to your customers. You can also send individual emails and some SMS to customers whenever you want.

What This Does

Important: Twilio, our messaging provider, has strict rules for SMS content. It does not allow messages about illegal substances, including terms like CBD, Cannabis, or Kratom. It replaces prohibited words with asterisks (*) in your app and for the recipient. Breaking these rules can lead to Twilio blocking all messages from your SMS number. See Twilio's Acceptable Use Policy and Forbidden Message Categories.

• Edit System Email templates at Left-hand Navigation: Admin » System Email. See System Email.
• Edit System SMS templates at Left-hand Navigation: Admin » System SMS. See System SMS.
• Set permissions so your users can send SMS and emails. Go to Left-hand Navigation: Reports & More » Groups.
  • To send 2-Way and manually triggered SMS, turn on Can Send SMS for the user's group.
  • To send custom emails, turn on Can email customers for the user's group.
  • If you use 2-way SMS, turn on Notification: Incoming SMS so users get in-app notices for incoming texts.
• Free-typed emails to customers do not include your logo or an Unsubscribe link.
• Gingr sends SMS to your customers from a custom toll-free number. Find it at Left-hand Navigation: Admin » System SMS.
• The owner's Communication tab is the hub for all communications with an owner. It lists texts, calls, and emails sent through Gingr. You can view SMS, inbound and outbound call logs, emails, marketing campaigns, checkout surveys, and lead forms. You can also create new communications from this tab. See Owner Communications Tab.

Topics

• Send Email to Customers Directly How-To
• Send Invoices, Estimates, and Payment History How-To
• Send Deposit Requests How-To
• Send Reservation Confirmation Requests How-To
• Send Ready for Pickup Communications How-To
• Send Report Cards How-To
• Send Immunizations Records How-To
• Send Signed Agreements Manually How-To
• Send New Customer Reservation Emails How-To
• Send Password Reset Email How-To