Read Unread Messages

If you have an unread message it will appear in the Unread tab. Click on the message to be re-directed to the owner's Conversations tab.

Reference:  It is not possible to mark a message as unread. Please be mindful that staff should wait to view messages until they are ready to address the customer's message.

If there are no unread messages, there will be a blue banner indicating as such.

Related Resources

• SMS Topic Outline
• Set Up 2-Way SMS How-To
• Send SMS Messages How-To
• View SMS History How-To
• Pricing for SMS Functionality Reference