Read Unread Messages (How-To)

Article Details

Summary

This article shows you how to read unread SMS messages. Unread messages appear in the Unread tab.

Steps

  1. Go to the Unread tab. Your unread messages appear there.

    The chat window with an unread message in the Unread tab.

    If there are no unread messages, a blue banner tells you so.

    The chat window with a blue banner that says there are no unread messages.

  2. Select the message. You go to the owner's Conversations tab.

Reference: You cannot mark a message as unread. Wait to view a message until you are ready to address the customer's message.

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