Introduction

In Gingr, you can have 2-way SMS conversations with your customers right from with your app. This allows you to efficiently coordinate all of the information you need about the customer, their pets, and their reservations while also having a personal conversation with them — all within one app. You can even book the customer a new reservation right from the 2-way SMS page.

In our ever-connected mobile age, customers expect clear communication from the facilities caring for their pets. Gingr's 2-way texting feature allows your business to maintain clear lines of communication and to more efficiently and effectively communicate with your customers.

The articles in this section will describe how to set up 2-Way SMS functionality and how to use 2-Way SMS to communicate with customers. With 2-Way SMS, your customers can reply to text messages sent from Gingr and you can respond with a custom message. You can select any customer at any time to send them a custom text message. Incoming text notifications are visible from anywhere in the app, and you can type up a custom response to send immediately.

Multimedia messaging (MMS) can also be enabled for your 2-way texting conversations through our All-in-One Multimedia Messaging Bundle. This is an additional subscription that allows your business to send a variety of media, including pictures, videos, PDFs, and much more, to customers via the 2-way SMS window.

Important:  As part of Gingr's retention policy, all SMS communications older than 60 days will be automatically removed from the app.

Topics

• Set Up 2-Way SMS How-To
• Send SMS Messages How-To
• Read Unread Messages How-To
• View SMS History How-To
• Pricing for SMS Functionality Reference