2-Way SMS (Topic Outline)

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Summary

2-Way SMS lets you text with your customers from inside Gingr. Customers can reply to your texts, and you can reply back.

What this does

You can have 2-way SMS conversations with your customers right from your app. You can coordinate the information you need about the customer, their pets, and their reservations. You can also have a personal conversation with them, all in one app. You can even book the customer a new reservation from the 2-way SMS page.

Customers expect clear communication from the facilities that care for their pets. 2-Way SMS helps your business keep clear lines of communication with customers.

The articles in this section describe how to set up 2-Way SMS and how to use it. With 2-Way SMS:

  • Customers can reply to text messages sent from Gingr.

  • You can respond with a custom message.

  • You can select any customer at any time to send a custom text message.

  • Incoming text notifications are visible from anywhere in the app.

  • You can type a custom response to send right away.

You can also enable multimedia messaging (MMS) for your 2-way texting conversations. To do this, use the All-in-One Multimedia Messaging Bundle. This is an additional subscription. It lets your business send a variety of media to customers in the 2-way SMS window. This includes pictures, videos, PDFs, and much more.

Important: As part of Gingr's retention policy, Gingr automatically removes all SMS communications older than 60 days from the app.

2-Way SMS Topics

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