Summary

You can view SMS history in three places: the Owner Communications tab, the 2-Way SMS conversations, and the Outgoing Email Log. Some, but not all, outgoing System SMS show in the Outgoing Email Log.

Before You Begin

Important: Gingr's retention policy removes all SMS communications older than 60 days from the app.

Steps

View History on the Owner Communications Tab

1. Open the owner's profile.
2. Select the Communications tab. It lists outgoing and incoming messages, outgoing texts, and call records.
3. Select a row to see the details of that communication.

From this tab you can also send SMS (if you have 2-Way texting), send emails, create call records, and add the customer to marketing campaigns. See Owner Communications Tab.

View History in 2-Way SMS

With 2-Way SMS on, the SMS conversations section lists all System, Marketing, and custom SMS.

View History in the Outgoing Email Log

1. Go to Left-hand Navigation: Admin » Reports & More » History.
2. Select Outgoing Email Log.

Of the System SMS Templates, only Reminder SMS are recorded here. For any other records, use the Owner Communications tab or the 2-Way SMS chat window. Reservation Reminder SMS and Marketing SMS also show in the main History list.

Related Articles

• SMS Topic Outline
• Send SMS Messages How-To
• Pricing for SMS Functionality Reference