There are several ways in which you can view SMS history. From the Owner Profile, you can access a tab with all the customer email and SMS communications in one place. If you are signed up for 2-Way texting you will also have access to a complete SMS conversation history. Finally, some but not all outgoing System SMS show in the "Outgoing Email Log."

Important:  As part of Gingr's retention policy, all SMS communications older than 60 days will be automatically removed from the app.

Owner Communications Tab

In order to see a record of all communications with a customer, navigate to the Owner's profile and then click the Communications Tab. You will see a list of outgoing and incoming messages. Outgoing text messages and call records are listed on this tab. From this tab, you can also send SMS (if you have 2-Way texting enabled), send emails, create call records, add the customer to marketing campaigns, and more. Click each row to view details of the communication.

For more information, please see our article on the Owner Communications Tab.

2-Way SMS

With 2-Way SMS enabled, all System, Marketing, and custom SMS will be listed in the SMS conversations section.

Outgoing Email Log

From Left-hand Navigation: Admin » Reports & More » History, you will see a button for the Outgoing Email Log. Out of the System SMS Templates, only Reminder SMS are recorded here. If you need to access any other records please do so from the Owner Communications Tab or the 2-Way SMS chat window.

Reference:  Reservation Reminder SMS and Marketing SMS will also show in the main History list.

Related Resources

• SMS Topic Outline
• Set Up 2-Way SMS How-To
• Send SMS Messages How-To
• Read Unread Messages How-To
• Pricing for SMS Functionality Reference