Cancel Package Subscriptions

You can cancel a subscription from two places: the Subscription Report or the Owner's Profile. Refunding a package subscription charge does not automatically terminate the subscription enrollment. To stop renewal, it is necessary to handle the cancellation manually. For more information on refunding a package subscription, please see our article Refunds and Returns.

Cancel from the Subscriptions Report

1. Navigate to Left-hand Navigation: Reports & More » Reports » Active Subscriptions.
   
   
2. Find the subscription on the report and click the action dropdown.
   
   
3. Choose Cancel Subscription from the options.

Cancel from the Owner Profile

1. Navigate to the Owner's Profile.
   
   
2. Find the Subscription you'd like to cancel in the packages section.
   
   
3. Choose Cancel Subscription from the action menu.

Related Resources

• Package Subscriptions Topic Outline
• Create a New Subscription Type How-To
• Subscription Type Field Guide Reference
• Create Packages for Additional Services How-To
• Sell Package Subscriptions How-To
• Package Subscriptions Renewal Reference