Summary

A Lodging is a specific room an animal stays in, such as a kennel, pen, crate, run, or suite. Lodgings are tied to reservation types, so when you book a reservation you can also choose a lodging. For example, you can book a Boarding reservation in XL Kennel 1. If your facility is cage free, you may not see Lodgings in your app.

Notice: Customers cannot choose a lodging when they request a reservation in their portal. This helps you manage capacity and fit the most animals.

You assign a lodging when a reservation is created, accepted, or edited. Gingr either selects it on its own or staff assign it.

Steps

Assign Lodging to a New Reservation

1. Go to Left-hand Navigation: Reservations » New Reservation.
2. Complete the new reservation form.

   

3. Gingr checks the lodging calendar and pre-selects a lodging based on animal weight, lodging availability, and capacity. A message shows in the lower left of your screen. Gingr selects on its own only if the animal number limit and the animal weight limit are set.

   

4. If you do not want the pre-selected lodging, select the Lodging header to expand the section and see the current assignment. Choose a different lodging in the lodging picker.

   

   Tip: Colors show status. Green is the current lodging for this pet's reservation. Yellow means another animal already has the lodging. Pink means the lodging is at capacity.

5. Select the + button to assign one lodging for all dates of the reservation.

   

6. Or select individual lodgings for certain days to book different lodgings during the stay.
7. Complete the rest of the reservation details.
8. Select Save.

Assign Lodging to a Recurring Reservation

1. If the reservation type needs a Lodging assignment, select the Lodging section. All date ranges you created show in the lodging picker, separated by gray bars.
2. Check the first date range. Gingr may have pre-selected a lodging, shown in green.
3. To use the same lodging for all dates, select the + icon for the lodging at the far right of the picker.
4. To choose lodgings for dates one at a time, select the bed icon in any lodging cell.

   

If any lodging selections conflict for the dates, a panel shows which dates. The dates also show red in the picker. If the picker has many dates, scroll right to see them all.

Assign Lodging When You Accept a Reservation

1. Select Accept and Confirm or Accept and Don't Confirm. The Lodging Chooser opens.
2. Assign a lodging in the Lodging Chooser.

   

Lodge Together

If a customer creates matching reservations for more than one pet and selects Lodge Together, the top of the lodging picker says Lodge Together.

Important: You must accept each pet's reservation one at a time. Select the same lodging for all pets that lodge together.

Related Articles

• Create Reservations Topic Outline
• Create a New Reservation How-To
• Create a Recurring Reservation How-To