Article Details
Issue
You may receive any number of error messages if there are potential conflicts with the reservation. Some examples of errors you may be alerted to:
- The pet's vaccinations are expired or will be at the time of the reservation
- A lodging has not been selected for each date of the reservation
- The customer has not signed the required agreements for the reservation type
-
Capacity has been reached for one or more dates of the reservation
- The pet already has an existing reservation scheduled on that day
- The requested time is outside of the hours of operation
Solution
Please read the error messages carefully and follow the prompts.
- You can click Change Date(s) which will take you back to the reservation creation page and allow you to change any reservation details.
- You can add the reservation to the waitlist by clicking Add to Wait List.
- If your User Group has permission to do so, you may be able to click Override & Create. If this option is not present it is because you do not have permission to override the specific error type. For more information please see our article on User Groups.
Related Resources
- Create Reservations Topic Outline
- Create a New Reservation How-To
- Create a Recurring Reservation How-To
- Assign Lodging to a Reservation How-To
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