Summary

You get an error message when you create a reservation.

What Is Happening

Gingr shows an error if the reservation has a conflict. For example:

• The pet's vaccinations are expired, or will be expired at the time of the reservation.
• No lodging is selected for each date of the reservation.
• The customer has not signed the required agreements for the reservation type.
• Capacity is full for one or more dates of the reservation.
• The pet already has a reservation on that day.
• The requested time is outside hours of operation.

How to Fix It

Read the error messages and follow the prompts.

• Select Change Date(s) to go back to the reservation creation page and change reservation details.
• Select Add to Wait List to add the reservation to the waitlist.
• If your User Group has permission, select Override & Create. If you do not see this option, you do not have permission to override that error type. See User Groups.

Related Articles

• Create Reservations Topic Outline
• Create a New Reservation How-To
• Assign Lodging to a Reservation How-To