Article Details
Summary
Additional services are services you add to a reservation or appointment. They can be unscheduled, scheduled without a specialist, or scheduled with a specialist as an appointment-based service. Use this field guide to understand the settings for Additional Services.
What This Does
General Settings
| General Settings | Description | Helpful Hint |
| Label | The name that shows internally and on the Customer Portal. | |
| Allowed Locations | Select the locations that offer this service. | If you remove all allowed locations, the service moves to the Disabled section of your Reservation Types and Services Configuration page. |
| Description | Include what the customer needs to know about the service and its pricing. | This section can include pictures, tables, hyperlinks, videos, and more. |
| Color | Choose the color that shows on the Facility Calendar and in the "add service" section on the dashboard. | |
| Apply Tax? | If on, Gingr applies tax to this service on invoices. | Manage the tax rate and tax settings in bulk at Admin » Tax Settings. |
| Account code | Optionally choose the account code that charges for this booking type are reported on. | Set Account Codes at Admin » Account Codes. |
Booking Settings
| Booking Options | Description | Helpful Hint |
| Is this service scheduled? | Turn this on if the service is scheduled within a reservation or with a specialist. |
"No" is for services that do not need a certain date and time or a specialist. "Yes" is for services scheduled at a certain date and time. It includes duration, interval, frequency options, and default start time. "Appointment Based" is for services scheduled with a specialist. It includes duration and interval. |
| Duration | Used when the service is scheduled. It sets how much time the service takes when booked. | You can edit the duration for each pet when you book. Enter the average duration as the placeholder. |
| Interval | Used when the service is assigned to a specialist schedule. It sets how often the service is offered. | For example, with an interval of 30 minutes, you can book appointments at 9:00am, 9:30am, 10:00am, and so on. With 1 hour, appointments are offered each hour. |
| Default Start Time |
The first time option that shows when you schedule the service. If the service does not need a specific time, enter the most common time your facility does it. |
For example, enter "1300" if you do the service around 1pm each day. |
| Frequency Options | The options you select are available to employees when they create reservations. Gingr then creates the number of scheduled services you choose at the selected time. | Select at least one option. Always include "Once." This affects only scheduled services that are not assigned to a specialist schedule. |
| Booking Form Questions | Optionally ask your customers or staff up to 3 questions for this service. | For example: What type of hair cut? Any health concerns? |
| Automatically charge last checked out service price? | If on, Gingr remembers the most recent price set for the pet for this service. | This works well for variable-priced items such as grooming services. |
| Remember pet's last duration for this service? | If on, Gingr stores the duration of the service for each pet and uses it for future appointments. | This is for each service and each pet. |
| Capacity groups | This capacity setting controls how many animals can book this service on a date. | See Capacity Limits. |
Communications Settings
| Communication Options | Description | Helpful Hint |
| Email Custom Text | Text you enter here can go into automated email templates with the {services_custom_text} variable. | See System Email. |
| Dropoff Times | Use this only for appointment-based services. Text you enter here can go into the New Appointment Email with the {service_dropoff_times} variable. |
Customer Portal Settings
| Customer Portal Options | Description | Helpful Hint |
| Allow booking requests from pet parent portal? | When on, customers can see this service and add it to their reservation request from the customer portal. | You see this as "Business Only" on your end. It is not visible to customers. |
| Limit service time selection for customers? | When on, service time options show only within your Hours of Operation. If off, they show at any time from 12:00am to 11:59pm. | This affects only scheduled services that are not assigned to a specialist schedule. |
| Use for Webcams | If your facility has iDogCam or abcKam web cameras, this lets the customer view the camera when this service is on their reservation. | See the article about Webcams. |
Advanced Settings
| Advanced Settings | Description | Helpful Hint |
| Delete? | Deletes the service from the database entirely. | Important: If a service has ever been used, do not delete it. Deleting it corrupts your data, and Gingr may not be able to recover it. If you are not sure you can delete something, contact Gingr Support. |
Related Articles
- Additional Services Topic Outline
- Create an Additional Service How-To
- Set a Base Rate How-To
- Manage Additional Services at Multiple Locations How-To
- Disable an Additional Service How-To
- Set Up Activity Packages Process
- Create Activity Package as an Additional Service How-To
- Set Up Service Options for an Activity Package How-To
- Set Rate for an Activity Package Options
- Add Service Options How-To
- Service Options Settings Field Guide Reference
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