Issue

Why is a service not showing up on the receipt or invoice, but it is marked as complete in reports?

Solution

If you find that a service is not appearing on an invoice/receipt, despite showing as completed in a report, it may be because the service was not marked as complete prior to the receipt being generated, but instead, after the pet was checked out. 

Receipts are point-in-time snapshots - they don't change after being made. For example, if a service was still marked as incomplete on 3/7/15 when the receipt was generated, it won't reflect a service marked complete on 3/10/15.  

How to fix this problem for a past invoice/ receipt

If a service was not marked as complete and therefore is not on an invoice, you will need to Void Items or Invoices and recreate the reservation. 

How to fix this problem for the future

If you are not confident that your staff will always mark services as complete before the customer is checked out, or you choose to forego marking services as complete altogether, you may configure your settings to allow charges for incomplete services. That will mean that your customers will be charged at checkout for all services they reserved (so long as they are not canceled), regardless of whether the services are marked as complete.

Related Resources

• Create an Additional Service How-To
• Additional Services Settings Field Guide Reference
• Set a Base Rate How-To
• Manage Additional Services at Multiple Locations How-To
• Disable an Additional Service How-To
• Allow Charges for Incomplete Services How-To
• Set Up Activity Packages Process
• Create Activity Package as an Additional Service How-To
• Set Up Service Options for an Activity Package How-To
• Set Rate for an Activity Package Options
• Add Service Options How-To
• Service Options Settings Field Guide Reference