There is a setting on the Admin » Check Out Options page called charge for incomplete services. If enabled, services are still charged for at checkout even if the service has not yet been marked as complete. If disabled, services must be marked as complete in order to carry charges.    

Allow Charges for Incomplete Services

1. Navigate to Locations: Left-hand Navigation: Admin » Check Out Options.
   
   
2. Select the Location(s) from the menu that you want to edit this setting for.
   
   
3. Scroll down and enable the toggle. 
   

Related Resources

• Create an Additional Service How-To
• Additional Services Settings Field Guide Reference
• Set a Base Rate How-To
• Manage Additional Services at Multiple Locations How-To
• Disable an Additional Service How-To
• Set Up Activity Packages Process
• Create Activity Package as an Additional Service How-To
• Set Up Service Options for an Activity Package How-To
• Set Rate for an Activity Package Options How-To
• Add Service Options How-To
• Service Options Settings Field Guide Reference