Summary

When an employee leaves your facility, turn off their Gingr access right away. Gingr keeps historical data tied to user accounts, so you cannot delete a user. Instead, Deactivate the account. This stops the user from logging in to your app.

Steps

Deactivate a User

1. Go to Left-hand Navigation: Reports & More » Users.
2. Find the user account. In the Status column, select Active. Gingr deactivates the account right away and logs the user out of any open session. The status button then changes.

   

3. Disable the user's other accounts, such as Facebook, email, website, and webcams. You can also change shared passwords.

Deactivate a Specialist

1. Go to Left-hand Navigation: Reports & More » Users.
2. In the Status column, select Active. This changes the user from Active to Inactive.

   

3. Select OK to confirm. The user now shows as Inactive on the Inactive tab.

   

4. To stop new bookings with this user, delete their availability. Go to Left-hand Navigation: Reports & More » Manage Schedules.
5. Select Manage Specialists.

   

6. Select the red X in the Actions column next to each of the user's specialties.

   

7. Save your changes at the bottom of the pop-up window.

If Something Goes Wrong

Deleting a specialist's availability does not delete services already booked with them. Use the Facility Calendar or the Services by Date report to move those appointments to another user.

Related Articles

• Admin Access Reference
• Restricting User Access by IP Address How-To
• What Are the Password Requirements? Reference