Reschedule an Appointment (How-To)

Article Details

Summary

You can rebook an appointment with a different specialist in three ways: select Reschedule, open the Edit Reservation window, or drag and drop on the Facility Calendar. You can also cancel the appointment and create a new booking.

If your business uses the Rescheduled Appointment report, use the Reschedule button. Only that method creates an entry on the report.

Steps

Reschedule with the Reschedule Option

Go to a page where you can edit the animal's reservation. This includes the Animal's or Owner's Reservations tab, the Dashboard, Calendar Details, the Facility Calendar, or other reports that list reservations.
Find the appointment to reschedule.
Select Reschedule from the actions drop-down menu.
Select Re-schedule Appointment near the center of the screen under the appointment tab.
Select the Additional Service you want to re-add.
Select any add-ons.
Enter notes as needed.
Adjust the duration if needed. A pop-up opens.
Choose a specialist. Gingr shows the date of the first available appointment for the specialist you pick.
Tip: To book with a specific specialist, turn off the Display by First Available toggle before you select the specialist menu.

Notice: The Display by First Available option only shows when you reschedule appointments tied to appointment-based reservations. It does not show for single-day (Daycare) or multi-day (Boarding) reservations.
Select Save & Close on the Edit Reservation pop-up.

Reschedule from Edit Reservation

Important: With this option, you must also change the reservation time. Reservation times do not change on their own if you only adjust the service.

Go to a page where you can edit the animal's reservation.
Find the appointment to reschedule.
Select Edit Booking Details from the actions drop-down menu.
If the appointment is on a different date or time, change the Reservation date and time first.
Select the Additional Service tab.
Select the red trash can button to the right of the service you are rescheduling.
Select the Additional Service you want to re-add.
Select any add-ons.
Enter notes as needed.
Adjust the duration if needed.
Choose the date.
Choose the specialist.
Choose the time.
Select Save & Close on the Edit Reservation pop-up.