Before You Begin

Configure which users have Permission to Override Appointment Capacity from Left-hand Navigation: Reports & More » Groups.

Users Who Can Override Capacity

If the user booking the appointment has the Group Permission "Can Override Appointment Capacity" enabled, then fully booked dates will show in orange and can be clicked. The user can then select a time and will be prompted to override the capacity upon clicking Create Appointment. 

Time-Based Appointments

For Users with the Group Permission "Can Override Appointment Capacity", booked appointment times will display an orange dot indicating that time is fully booked. Users with this permission will be able to click already full times and can override if needed when they create the appointment. 

Users Without Permissions

If the user does not have permission to override capacity, then fully booked dates will be red.

The user can still click on these dates, but if they attempt to click to add the appointment time they will get an error. 

Time-Based Appointments

For Users without the Group Permission "Can Override Appointment Capacity," already booked times will show in red and are not clickable. 

Related Resources

• Appointment Scheduling 2.0 Topic Outline
• Get Started with the New Appointment Page Reference
• Create an Appointment from the New Appointment Page How-To
• Create Appointments for Multiple Pets from the Same Family How-To
• Reschedule an Appointment How-To
• Create a Recurring Appointment How-To