Summary

Appointment capacity override lets certain users book appointments on fully booked dates and times. A group permission controls it.

What This Does

To choose which users can override appointment capacity, go to Left-hand Navigation: Reports & More » Groups. Turn on Can Override Appointment Capacity for the group.

Users Who Can Override Capacity

If the user has the group permission "Can Override Appointment Capacity", fully booked dates show in orange and can be selected. The user can pick a time. Gingr asks them to override the capacity when they select Create Appointment.

For time-based appointments, booked times show an orange dot to mean the time is full. Users with this permission can select full times and override when they create the appointment.

Users Without Permission

If the user does not have permission to override capacity, fully booked dates show in red.

The user can still select these dates. If they try to add the appointment time, they get an error.

For time-based appointments, booked times show in red and cannot be selected.

Related Articles

• Appointment Scheduling 2.0 Topic Outline
• Create an Appointment from the New Appointment Page How-To
• How to Reschedule an Appointment How-To