Summary

This article shows you how to void an applied package credit or promotion from an item on an invoice.

Before You Begin

You'll need:

• The Can Process Voids group permission.

Steps

Void an Applied Package Credit

When you remove a package credit from an item, Gingr adds the credit back to the package it was redeemed from. The credit amount on the owner's account updates.

Void a Promotion

You can remove a promotion from any line item on an invoice.

• If an item has more than one promotion, you can remove only one at a time.
• Removing a promotion updates the cost of the item.
• If the promotion was "once per owner," the owner can use it again.
• If the promotion was "reusable," anyone can use it after the void.

Related Articles

• Void Items or Invoices Topic Outline
• Void an Item How-To
• Effects of Voids Reference