Issue

Each owner record should have a unique email address. Two or more owners with the same email address will cause an error when editing one of these records.

This error message indicates one of the following:

• The same owner has been duplicated in your app.
  
  
• Two or more owners are sharing an email address, possibly with a dummy email address you've created.
  
  
• You have a browser autofill enabled on your computer that caused more than one owner to have your email address filled into the email field.

Solution

To correct this error, you must remove the duplicate email addresses by either:

• Deleting duplicate owners.
  
  
• Merging owners with multiple records.
  
  
• Making the email field optional on owner records.
  
  
• Disable and clear auto-fill on any computers that you use with Gingr. Because devices that you use Gingr on are typically shared, it's always a good idea to disable autofill to preserve security.

Related Resources

• Manage Owner Accounts Topic Outline
• Create Owner Profile How-To
• Delete an Owner Account How-To
• Disable an Owner Account How-To
• Find an Owner or Animal ID Number How-To
• Download Customer Contact Information (vCards) How-To
• Barcode Already in Use Error Troubleshooting
• Migrate Animal Icons to Owner Icons How-To