Email Already in Use Error (Troubleshooting)

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Summary

Each owner record needs a unique email address. If two or more owners share an email address, you get an error when you edit one of them.

Error: Email address already in use message.

What Is Happening

This error means one of these is true:

  • The same owner is duplicated in your app.
  • Two or more owners share an email address, possibly a dummy email address you created.
  • Browser autofill on your computer put your email address in the email field for more than one owner.

How to Fix It

Remove the duplicate email addresses with one of these options:

  • Delete duplicate owners.
  • Merge owners that have more than one record.
  • Make the email field optional on owner records.
  • Turn off and clear autofill on every computer you use with Gingr. Shared devices should have autofill off to protect security.

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