Summary

You cannot log in and see an error that says you are temporarily locked out.

What Is Happening

Gingr blocks fraudulent login attempts. If you enter your password wrong too many times, Gingr locks you out for a time.

• After 5 incorrect attempts, you are locked out for 5 minutes.
• After 2 more incorrect attempts, you are locked out for 25 more minutes.
• After 3 more incorrect attempts, you are locked out for 625 minutes.

How to Fix It

An admin user in your app can clear the lockouts from the Users page. You can then request a Password Reset email from the login page.

Danger: Do not clear lockouts for IP addresses you cannot identify. Many lockouts are valid security measures that protect your account. Review the login details before you delete an entry.

Caution: If you are an admin and are not sure about clearing an IP address lockout, contact our Support team. We can help confirm whether to remove it.

Clear an IP Address Lockout

Admin users can view and clear IP address lockouts in Gingr. This restores access when a trusted user is locked out by mistake.

1. Go to Reports & More » Users.
2. Select Manage Lockouts at the top of the page.
3. Find the IP address to clear on the Manage User Lockouts page.

   

4. Check the box next to the IP address.
5. Select the option to Delete or Clear the lockout.
6. Confirm the action. Gingr removes the IP address from the list, and login attempts can work again.

   

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