Issue

Why am I being asked to login when I was already logged in?

Solution

Occasionally, due to browser caching, you may get 'booted out' and asked to log back in. If this happens repeatedly, you can try 2 things to resolve the issue. 

1. Clear your browser's cache.
   
   Instructions for Chrome.
   
   Instructions for Firefox.
   
   Instructions for Safari. (Apple made it a little more complicated! We do not recommend using Safari to access Gingr)
   

   Important:  Gingr does not support Internet Explorer / Microsoft Edge.

2. Navigate to Left-hand Navigation: Admin » User Account Settings » Logout All Sessions.
   
   This will clear Gingr's user sessions (everybody will be logged out), redirect you to the login page, and you'll have a new session with a new cookie. 

If you've done both of the above things and you are still getting booted out, please submit a help ticket!

Related Resources

• Employee Login Topic Outline
• Log In To Gingr How-To
• Reset Employee Password How-To
• Change User How-To
• Log In with Google How-To
• Log In with Yubikey How-To
• Assign Yubikeys to Users How-To
• Log In with Multi-Factor Authentication How-To
• Log In with Microsoft Single Sign-On How-To
• Log Out All Sessions How-To
• Multi-Factor Authentication Topic Outline
• Can't Log In; Error Message Says Locked Out Troubleshooting