Summary

Gingr may ask you to log in again when you are already logged in.

What Is Happening

Browser caching can sometimes log you out and ask you to log in again. If this happens often, try the fixes below.

How to Fix It

1. Clear your browser's cache.
   • Instructions for Chrome
   • Instructions for Firefox
   • Instructions for Safari. We do not recommend Safari for Gingr.

   Important: Gingr does not support Internet Explorer or Microsoft Edge.

2. Go to Left-hand Navigation: Admin » User Account Settings » Logout All Sessions. This clears Gingr's user sessions, and everyone is logged out. Gingr sends you to the login page, and you get a new session with a new cookie.

If Something Goes Wrong

If you tried both fixes and Gingr still logs you out, submit a help ticket.

Related Articles

• How to Log Out All Sessions How-To
• Employee Login Topic Outline
• Troubleshooting: Can't Log In; Error Message Says Locked Out Troubleshooting