Issue

I can't log in and get an error message saying I'm temporarily locked out.

Solution

To inhibit fraudulent login attempts, if you enter your password incorrectly too many times, Gingr will temporarily lock you out of your account.  

• After 5 incorrect login attempts, you will be locked out for 5 minutes.
  
  
• 2 more incorrect login attempts will lock you out for an additional 25 minutes
  
  
• 3 more incorrect attempt and you'll be locked out for 625 minutes 

If this happens to you, an admin user in your app can manually clear the lockouts from the Users page. You can then request a Password Reset email from the login page to reset your password.

Related Resources

• Employee Login Topic Outline
• Log In To Gingr How-To
• Being Asked to Log In When Already Logged In Troubleshooting