Summary

The Reservation Delta report finds customers who did not have a reservation in one date range but did have one in another date range. For example, find all customers who came in for grooms earlier this year but have not been in during the last six weeks.

You can also find customers who did have reservations in two different date ranges. For example, find everyone who had reservations during Christmas for the last two years.

Reporting and Location Access

Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select. Each report's location label decides how results are calculated.

Available locations are limited to the user's Allowed Locations. If a location does not show as an option, check the user's location access before you run the report.

Where to Find It

Go to Left-Navigation: Reports & More » Reports » Reservation Delta Report.

Find Customers Who Were Not in During a Date Range

This example finds all customers who came in for grooms between 03/01/2019 and 01/01/2020 but have not been in from 01/02/2020 to 02/11/2020.

1. Select From Date 1 and Until Date 1. This range is for customers who have been in between these dates. In the example, 03/01/2019 and 01/01/2020.
2. Select From Date 2 and Until Date 2. This range is for customers who have not been in between these dates. In the example, 01/02/2020 to 02/11/2020.

   

3. Select the Location.
4. Select the Reservation Types. In the example, Grooming Services.
5. Check Only include owners who have not visited during the second date range.
6. Select Generate Report?

You now have a list of customers who came in for grooms from 03/01/2019 to 01/01/2020 but have not been in from 01/02/2020 to 02/11/2020.

Find Customers Who Were in During Two Date Ranges

This example finds all customers who boarded during Christmas for the last two years.

1. Select From Date 1 and Until Date 1. In the example, 12/25/2019 to 12/25/2019.
2. Select From Date 2 and Until Date 2. In the example, 12/25/2020 to 12/25/2020.

   

3. Select the Location.
4. Select the Reservation Types. In the example, all boarding reservation types.
5. Leave Only include owners who have not visited during the second date range unchecked.
6. Select Generate Report?

You now have a list of everyone who boarded during Christmas 2019 and Christmas 2020.

Add Customers to Campaigns

Select + Add to Campaign at the top of the list to include owners in a new campaign email or SMS.

Related Articles

• Services by Date Report Reference
• Occupancy by Day Report Reference