Summary

This article lists the Cancellations reports in Gingr. They help you manage reservations for customers and track specific data about those reservations.

What this does

Gingr has a variety of reports to help you manage reservations for customers. They also help you track specific data related to those reservations.

Reporting & Location Access

Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select in the report. It does not show data for all locations by default. Each report shows the type of location it uses. That type decides how Gingr calculates results.

Common location types include:

• Booking Location: Where the reservation or appointment takes place.

• Invoice Location: Where revenue and financial activity are attributed.

• Spend Location: Where the pet parent’s purchases and charges occurred.

• Package Purchase Location: Where a package or subscription was purchased.

• Subscription Location: Where the subscription is enrolled.

• Transaction Location: Where the payment was processed.

• Pet Parent Home Location: The pet parent’s assigned home location.

A user’s Allowed Locations decide which locations appear in a report. Users can only view and report on locations they are allowed to access. If a location does not appear, check the user’s Allowed Locations setup before you run the report.

Cancellations reports

• Same Day Cancellations Report
  See any reservation canceled on the same date it was scheduled to start, for any date range. Use the reporting parameters to see reservations that were canceled last minute or were no shows.
  
• Late Cancellations Report
  Generate a list of owners and reservations that cancelled bookings after the scheduled start date and time.
  
• Cancellations by Date Range Report
  Generate a list of reservations canceled within a given date range and estimated revenue loss.

Related Articles

• Same Day Cancellations Report
• Late Cancellations Report
• Cancellations by Date Range Report