Summary

This article shows admins how to create cancellation reasons. You can use them when your business or a customer cancels a reservation, or when your business rejects a reservation request.

Before You Begin

You'll need:

• Access to the Admin user group. Only this group can set up cancellation reasons and manage their settings.

Steps

1. In the left-hand navigation, go to Admin » Cancellation Reasons.

2. Select Add Reservation Cancellation Reason.

   

3. Enter a Name for the cancellation reason.

4. In Email Text, enter the message you want in the automated cancellation or rejection email. The customer gets this email. When you edit your email template, add the {cancellation_reason} variable where you want the text to appear.

5. Set Status. This controls whether the cancellation reason is available for use. Select yes/on to make it available.

6. Set Employees Only. If you select yes/on, only employees can select this reason. Customers cannot see it in the Customer Portal. If you select no/off, customers can see it and select it.

7. Set Waitlist cancellation. Use this setting for the reason that Gingr applies when it removes a waitlist reservation automatically because the reservation date passed.

   Important: Turn this on for only one cancellation reason. If more than one reason has it on, the reason does not appear in the list when you cancel a reservation by hand on the business side or the customer portal side.

8. Select Save.

If you do not select a cancellation reason for a reservation, no reason text appears in the automated email the customer gets.

Related Articles

• Change Cancellation Reason How-To
• Waitlist Automatic Cancellation Reference
• Cancellations Reports Topic Outline