Cancellations by Date Range Report (Reference)

Article Details

Introduction

Use this report to generate reservations canceled within a given date range and estimated revenue loss.

 

Getting Started

Report Parameters

Navigate to Book Icon » Reports » Cancellations by Date Range. Fill out the fields according to the parameters below:

Setting Description
From Choose a starting date to see reservations with a cancellation date on or after this date. 
To Choose an ending date to see reservations with a cancellation date on or before this date.
Reasons Select the cancellation reasons for which you'd like to view cancellation data within the set date range.

 

Helpful Hints

  • Reservations without a reason selected will be included automatically.

 

Report Output

Report Output

Totals

This section includes the total number of canceled reservations per cancellation reason that were canceled within the selected date range, as well as estimated total revenue loss. Please note revenue loss data and totals are only available for reservations canceled after April 8th, 2020.

Screen_Shot_2021-01-11_at_8.50.17_AM.png

 

Results

This section includes all applicable canceled reservations during the selected date range. The table below explains each field in greater detail.

Setting Description
Actions The "$" icon allows you to optionally debit the owner's account by creating an open invoice with an amount due.
Invoice Displays the invoice ID for the associated canceled reservation invoice. Click the invoice ID number to access the invoice.
Animal Displays animal name. Click the animal name to access the animal's profile.
Owner Displays owner name and icons. Click the owner name to access the owner profile.
Reservation Type Displays the reservation type of the canceled reservation in question. Click on the type to view the reservation details page.
Start Date Displays the scheduled start date of the reservation
End Date

Displays the scheduled end date of the reservation.
Canceled At Displays the date and time the reservation was canceled, and the user who performed the cancellation.
Cancellation Reason Displays the cancellation reason selected when the cancellation was performed on the business or customer side.
Estimated Revenue Loss Displays an estimated value of lost revenue based on the nightly cost of the reservation, units of time scheduled, including any pricing rules.

Screen_Shot_2021-01-11_at_8.57.51_AM.png

 

Tips and Tricks

  • The Actions column can be used to charge the owner a cancellation fee based on the estimated revenue lost.

  • Optionally select a new cancellation reason if one is not listed, or you need to edit the existing cancellation reason.

  • The Estimated Revenue Loss column does not take into account any services scheduled as those are removed from the reservation when it is canceled. Please note revenue loss data and totals are only available for reservations canceled after April 8th, 2020.

  • The table can be organized by clicking any of the top-level parameters (i.e: 'Actions', 'Invoice', 'Animal', etc.)

 

Export the Report

If you'd like to export to a PDF, click the green "Print PDF" button.

Screen_Shot_2021-01-11_at_9.02.16_AM.png

 

Related Resources

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.