Cancellations by Date Range Report (Reference)

Article Details

Summary

The Cancellations by Date Range report lists reservations canceled in a date range. It also shows the estimated revenue you lost from those cancellations.

What This Does

Reporting and Location Access

Reports in Gingr use location-based reporting. Results are calculated for the locations you select, and each report's location label decides how results are calculated.

Your Allowed Locations limit the locations you can choose. If a location does not appear as an option, check your location access before you run the report.

Report Parameters

Setting Description
From Choose a starting date to see reservations canceled on or after this date.
To Choose an ending date to see reservations canceled on or before this date.
Reasons Select the cancellation reasons you want to see in the date range.

Helpful Hints

  • Reservations with no reason selected are included automatically.

Report Output

Totals

This section shows the number of canceled reservations for each cancellation reason in the date range. It also shows the estimated total revenue loss. Revenue loss data and totals are available only for reservations canceled after April 8, 2020.

Summary table of reasons and revenue loss.

Results

This section lists every canceled reservation in the date range.

Setting Description
Actions The $ icon lets you charge the owner's account. It creates an open invoice with an amount due.
Invoice The invoice ID for the canceled reservation. Select the ID to open the invoice.
Animal The animal name. Select the name to open the animal's profile.
Owner The owner name and icons. Select the name to open the owner profile.
Reservation Type The reservation type of the canceled reservation. Select it to open the reservation details page.
Start Date The scheduled start date of the reservation.
End Date The scheduled end date of the reservation.
Canceled At The date and time of the cancellation, and the user who canceled it.
Cancellation Reason The reason selected when the business or the customer canceled.
Estimated Revenue Loss The estimated lost revenue. It uses the nightly cost, the units of time scheduled, and any pricing rules.

Pet reservation cancellations list.

Tips and Tricks

  • Use the Actions column to charge the owner a cancellation fee based on the estimated lost revenue.
  • If a cancellation reason is not listed, or you need to change one, select a new reason.
  • The Estimated Revenue Loss column does not include scheduled services, because Gingr removes them when the reservation is canceled. Revenue loss data is available only for reservations canceled after April 8, 2020.
  • To sort the table, select any column heading, such as Actions, Invoice, or Animal.

Export the Report

To export a PDF, select the green Print PDF button.

Report parameters with date and reason options.

Where to Find It

Go to Book Icon » Reports » Cancellations by Date Range.

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