Summary

This article explains the in-app notifications you get when a checkout survey rating falls below your threshold.

When you get a notification

Depending on your settings, you and other users may get in-app notifications when feedback falls below a set threshold. These notifications appear with your other in-app notifications. They are also pushed to your mobile device if you use our mobile notifications app.

Example

You set the threshold at 6. A customer gives a rating at or below 6. You get a notification.

What happens when you select a notification

When you select the notification, the Surveys Report for that date opens. Any ratings that fall below the threshold show in red.

Related Articles

• Checkout Surveys
• Surveys Report