Summary

Checkout Surveys are a great way to get feedback from your customers. After you set them up, Gingr emails surveys to customers on its own, and you can watch the feedback come in. You can customize the questions. You can also send surveys for only certain reservation types, and at a different frequency for each type. For example, you can send a survey for every boarding reservation but only for every 10th daycare reservation.

What This Does

Gingr can notify you of any feedback that falls below a score you set. It can also show a custom message to customers who give positive feedback. In that message, you can add links to your Yelp or Google Reviews page, or any website you want.

Helpful Hints

• Gingr works with a service called Broadly, which you can use to ask customers for online reviews. See Broadly App.
• After you set up your survey, test it with your own owner account in the app.

Topics

• Set Up Checkout Surveys Process
• Manually Set Up Checkout Surveys How-To
• Checkout Survey Results Reference
• Checkout Survey Notifications Reference