Introduction

Checkout Surveys are a fantastic way to get feedback from your customers! Once they are set up, surveys will be automatically emailed to customers and you can just sit back and watch the feedback come in! The questions are customizable and you can set them up to send only for certain reservation types, and at different frequencies for different reservation types. For example, you can have them send for every boarding reservation, but only every 10th daycare reservation.

You can be notified of any feedback that falls below a certain threshold and display a custom message for customers when you get positive feedback. In that custom message, you can add links to your Yelp or Google Reviews page, or any website you wish.

Helpful Hints

• Gingr integrates with a service called Broadly which can be used to solicit online reviews from your customers. For more information, please see our article Broadly App.
  
  
• Once you have your survey set up, we strongly encourage you to test it using your own owner account in the app.

Topics

• Set Up Checkout Surveys Process
• Manually Set Up Checkout Surveys How-To
• Checkout Survey Results Reference
• Checkout Survey Notifications Reference