Summary

This article explains what your customers get after checkout and what they see when they answer a checkout survey.

What customers receive

Depending on your settings, your customers get an email after their pets are checked out. The email has a link to the survey form.

What customers see in the survey

When the customer selects the link, the survey form opens. The customer uses sliders to give ratings. The form also shows any other fields you include.

What customers see after they submit

If no rating falls below your threshold, your Survey Custom Text appears after the customer submits the form.

If a customer leaves a rating below your chosen threshold for negative feedback, they get a 'success' message. The message thanks them for the feedback.

Related Articles

• Checkout Surveys
• Checkout Survey Notifications