Summary

This article shows pet parents three ways to find and sign the legal agreements your pet care facility requires. You need to sign them to request reservations in the Customer Portal.

Steps

Sign Agreements from Your Profile

Important: You can sign agreements from your profile only if your pet care facility has turned on specific settings for this. If this option is not available, use one of the other methods below.

1. Log in to your Customer Portal.
2. Select Account.
   
   
   
   
3. Select Manage Profiles.
   
   
   
   
4. Select Edit.
   
   
   
   
5. Select View & Sign to sign any listed agreements.

Sign Agreements from Waivers & Agreements

1. Log in to your Customer Portal.
2. Select Account.
   
   
   
   
3. Select Waivers & Agreements.
   
   
   
   
4. Select Sign to read and sign your agreement.
   
   
   

Sign Agreements During the Booking Process

1. Log in to your Customer Portal.
2. Select Book.
3. Select the Booking Category.
4. Select the reservation type you want to request. A slide-out window opens from the right. It shows the agreement required for that reservation type.
5. Read and sign the agreement in the slide-out window.
   
   

If Something Goes Wrong

Symptom: You cannot read or sign an agreement in your Customer Portal.

Fix: Contact your pet care facility directly for help.