Pet parents can access a facility's Customer Portal via the "Gingr for Pet Parents" mobile app, which is available on Apple and Android devices in their respective app stores.

Video Tutorial

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Clients can download the free mobile app by searching for "Gingr for Pet Parents" in the Apple App Store or Google Play Store. In order to access the customer portal for your facility using the app, you will need to obtain a unique invite code from the business. If you are unsure of the invite code for your facility, please contact them directly to request this information.

1. Once you have downloaded the Gingr for Pet Parents app from the Apple App or Google Play store, enter the invite code provided by your facility and then tap Continue. After the invite code has been entered successfully, you will be immediately taken to the portal's login page.
   
   
   • If you are a client with access to the customer portal at more than one pet-care facility, you will have the ability to use the mobile app for each one as long as you have the unique invite code from each business.
     
     
     
     
2. Here, you can sign in using the email address or phone number that you have on file with the facility.
   
   
3. If you do not already have a customer portal account, you can create one from this page by choosing the "Sign Up" button.

On subsequent uses of the app:

1. Tap on the name of your facility and enter your login credentials.
   
   
2. If you have provided an invite code for more than one facility, you will see each one listed and you can choose the applicable one as needed.
   
   

Related Resources

• Get Started with Customer Portal Topic Outline
• Access from a Web Browser How-To
• Upload Vaccination Records How-To
• Notifications Center Overview Reference
• Reset Password How-To