Article Details
Summary
Gingr can send several SMS templates, either automatically or at will by a user with the right group permissions. This guide lists every System SMS template, how it sends, and which variables it allows.
What This Does
Go to Left-hand Navigation: Admin » System SMS to customize templates.
You can turn automatic templates on or off with the template's Status setting. If you turn an automatic template off, Gingr does not send it. Templates a user sends at will have no Status setting. A user must send them to a customer by hand.
| Template | Behavior | Allowed Variables |
| New Reservation SMS | Sends automatically when you create a new reservation or accept a reservation request. | {animal_name} {start_date} {action_url} |
| New Appointment SMS | Sends automatically when you create a new appointment. | {start_date} |
| Check Out SMS | Sends automatically when you check out a reservation. | {animal_name} {start_date} {action_url} |
| Reservation Reminder SMS | Sends automatically a set number of minutes before a reservation's start time. You set this for each reservation type in Admin » Reservation Types and Services Configuration. See Set Up Reminder SMS. | {animal_name} {reservation_type} {start_date} {cancel_url} |
| Group Class Enrollment SMS | Sends automatically when a pet is enrolled in a group class. | {animal_name} {class_name} {first_class_start} |
| Check In SMS | Sends automatically when the pet is checked in. | {animal_name} {reservation_type} {start_date} |
| Confirmation Request SMS | Sent at will from the Unconfirmed section of the dashboard to ask for confirmation of an unconfirmed reservation. | {animal_name} {start_date} {action_url} |
| Ready for Pick Up SMS | Sent at will when you select the Ready For Pickup SMS button on the dashboard. | {animal_name} |
| Report Card SMS | Sent at will from the Report Cards page. | {animal_name} {report_card_title} {action_url} |
| Start Gingr PreCheck SMS | Sends automatically a set number of minutes before a reservation's start time. You set this for each Gingr PreCheck form in Admin » Gingr PreCheck. | {animal_name} {start_date} {action_url} {location_name} {first_name} {reservation_type} {services} {estimate_url} {total_cost} {reservation_dropoff_times} {location_phone} {location_email} {reservation_type_custom_text} {services_custom_text} |
| Gingr PreCheck Form Reminder SMS | Sent by hand from the Admin » Gingr PreCheck page when a user selects Send to Future Reservations. It goes to clients in the selected date range who have not filled out the Gingr PreCheck form. | {animal_name} {start_date} {action_url} {location_name} {first_name} {reservation_type} {services} {estimate_url} {total_cost} {reservation_dropoff_times} {location_phone} {location_email} {reservation_type_custom_text} {services_custom_text} |
| Gingr PreCheck Form Edited SMS | Sends automatically if the Gingr PreCheck form is edited after an owner filled it out but before check-in. | {animal_name} {start_date} {action_url} {location_name} {first_name} {reservation_type} {services} {estimate_url} {total_cost} {reservation_dropoff_times} {location_phone} {location_email} {reservation_type_custom_text} {services_custom_text} |
| New Recurring Booking SMS | Sends automatically if a customer has more than one reservation created at once. | {location_name} {animal_name} {action_url} |
| New Wait List SMS | Sends automatically when a reservation is added to the waitlist. | {animal_name} {start_date} |
| Unread Notifications SMS | Sends automatically if an employee user has unread notifications. | {subject} {action_url} |
| Password Reset SMS | Sent at will when a customer or employee selects the Forgot Your Password link on the login page. | {action_url} |
| Agreement SMS | Sent at will when you push agreements to a customer's phone by SMS. | {action_url} {agreement_name} {owner_name} {location_name} |
| Evaluation Passed Notification | Sent at will when evaluation results are saved and sending is confirmed. It includes only the categories the pet passed. | {animal_name} {location_name} {evaluation_passed_categories} {location_phone} |
Related Articles
- System SMS Topic Outline
- Customize SMS Template Types How-To
- SMS Variables Reference
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